Refund and Returns Policy

Last Updated: 04/19/2025

Overview

Thank you for purchasing from Business Credit Unlocked. This Refunds and Returns Policy outlines our procedures for returns, refunds, and exchanges of our digital educational products. Please read this policy carefully before making a purchase from our website.

Digital Products

Business Credit Unlocked primarily sells digital products, including but not limited to:

  • E-books and digital guides
  • Digital resource kits
  • Templates and tools
  • Online courses and educational materials

Due to the nature of digital products, which can be instantly downloaded and accessed, we have specific policies regarding refunds.

Refund Eligibility

Satisfaction Guarantee

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are dissatisfied with your digital product purchase, you may be eligible for a refund under the following conditions:

  1. Time Frame: Refund requests must be submitted within 30 days of the purchase date.
  2. Product Usage: You must provide a brief explanation of why the product did not meet your expectations and how you used the product.
  3. Completion Requirement: For course-based products, you must have completed at least 25% of the course content before requesting a refund.

Ineligible for Refunds

The following situations are generally not eligible for refunds:

  1. Requests made more than 30 days after purchase
  2. Complaints about style, personal preference, or format that were clearly disclosed in the product description
  3. Requests without a clear explanation of the issue or dissatisfaction
  4. Cases where the product has been extensively downloaded, copied, or shared

How to Request a Refund

To request a refund, please:

  1. Email our customer support team at [email protected] with the subject line “Refund Request”
  2. Include the following information:
    • Your full name
    • Order number or receipt
    • Date of purchase
    • Product name
    • Reason for requesting a refund
    • Any relevant screenshots or information that helps explain your situation

We will review your request and respond within 5 business days.

Refund Processing

If your refund is approved:

  1. The refund will be processed to the original payment method used for the purchase.
  2. Processing time may vary depending on your payment provider, typically 5-10 business days.
  3. You will receive a confirmation email once the refund has been processed.

Exchanges

Since our products are digital in nature, we do not offer direct exchanges. If you wish to purchase a different product, you may request a refund (if eligible) and make a new purchase.

Technical Issues

If you experience technical difficulties accessing or downloading our digital products:

  1. Please contact our customer support team at [email protected] before requesting a refund.
  2. In most cases, we can resolve technical issues quickly.
  3. If we cannot resolve the technical issues within a reasonable time frame, we will issue a refund.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

Thank you for choosing Business Credit Unlocked. We are committed to providing you with valuable educational resources to help you build and grow your business credit.